Answers,
not ticket queues.
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Live support, 24/7
Write to the support team at any time. Use the email on your Sparkify account so we can find the company, depot and role. Say which page or app you were in, what you expected, and what happened instead. A screenshot and the time of the issue are enough for us to trace it.
- Account access, roles and missing menu items
- Drivers, onboarding, vehicles and inspections
- Weekly planning, routes and depot schedules
- Rate cards, pay runs, deductions and invoices
- The driver app on iPhone and Android
What to include
A complete note is answered faster than a short one. Include:
- The email address on the Sparkify account
- Company name and depot, if the issue is depot-specific
- The steps you took, and whether it happens every time
- A screenshot, or the payment, driver or route reference
Support messages are read around the clock. Formal legal and privacy requests are answered within 5 business days.
How to get an answer
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Company information
167-169 Great Portland Street
5th Floor
London, W1W 5PF
United Kingdom
Company number
16519988
VAT number
496778018
ICO registration
ZB947507