Terms of Service

1. Acceptance of terms

By creating an account or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

2. Description of services

Sparkify provides a comprehensive driver management and payment processing platform that includes:

• Driver onboarding and profile management
• Payment processing and financial tracking
• Route planning and scheduling
• Vehicle management
• Performance tracking and reporting
• Document management

3. User accounts

Account registration

To access certain features of our services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use

Account eligibility

You must be at least 18 years old to create an account and use our services.

Account termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

4. User responsibilities

• Use the services only for lawful purposes
• Not violate any applicable laws or regulations
• Not infringe on the rights of others
• Not attempt to gain unauthorised access to our systems
• Not transmit any malicious code or harmful materials
• Not interfere with or disrupt the services
• Not use automated systems to access the services without permission
• Maintain the confidentiality of sensitive information

5. Payment terms

Fees and billing

• Pay all applicable fees as described in your service plan
• Provide current, complete, and accurate billing information
• Promptly update your payment information if it changes
• Pay all charges incurred under your account

Refunds

Refund requests will be considered on a case-by-case basis. Contact us at support@sparkify.co.uk for refund enquiries.

Payment processing

All payments are processed securely through our third-party payment processor. We do not store your full payment card details on our servers.

6. Intellectual property

All content included in or made available through our services is our property or that of our licensors and is protected by copyright and other intellectual property laws.

You retain ownership of any content you submit to our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, and display such content in connection with providing our services.

7. Data protection and privacy

We are committed to protecting your privacy and personal data in accordance with applicable data protection laws. For detailed information, please review our Privacy Policy.

8. Limitation of liability

To the maximum extent permitted by law:

• Our services are provided “as is” without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid us in the past 12 months
• We are not responsible for third-party services or content

9. Indemnification

You agree to indemnify, defend, and hold harmless Sparkify, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our services, violation of these Terms, or violation of any rights of another party.

10. Service availability

We strive to provide reliable and continuous service, but we do not guarantee that our services will be available at all times, free from errors, or meet your specific requirements. We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice.

11. Modifications to terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website, sending email notification, or displaying a prominent notice when you log in. Your continued use constitutes acceptance of the updated Terms.

12. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use our services will cease immediately, we may delete your account and data, and you remain liable for any outstanding fees.

13. Dispute resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes may be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration.

14. General provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sparkify regarding the use of our services. If any provision is found invalid, the remaining provisions shall continue in full force and effect.

15. Contact information

We will respond to your enquiry within 5 business days.